Upon confirming your event with your deposit payment, Splash Events secure your decor and often will turn down other weddings and hire opportunities. For this reason, the deposit, admin fee and any payments paid are non-refundable. In the event that a confirmed quote/order should be cancelled, we require formal written notice advising of the cancellation. The following cancellation terms apply:
- Cancellation more than 30 days prior to event date a cancellation fee of the non-refundable deposit will apply.
- Cancellation 29-14 days prior to the event, a cancellation fee of the 50% of the quote/order will apply.
- Cancellation within 13 days of the event, a cancellation fee of 100% of the total order will apply.
Cancellations of bookings/events or reduction of booked items due to weather shall still be subject to the cancellation policy above. Splash Events is in no way responsible for intemperate weather that may cause the client to cancel their booking.