Noosa, Sunshine CoastFrequently Asked Questions

You may contact our office by phone, email or via our Website. We will email you our wedding client information form. It’s full of basic questions that will let us get to know more about you and what you have planned for your wedding so far. If you already know what you want, you can visit our decor catalogue and create a wishlist, and we can start to put together an initial quote for you.

Our custom styling quotations are valid for 30 days and DIY hires for 14 day from date of issue. Your quotation is not considered confirmed nor you items/services held until deposit is paid and the quote is accepted.

We know these decisions take time but unfortunately we cannot guarantee the availability of items/services if your quotation validity lapses. However, you are welcome to check back at anytime and we can confirm availability for you.

If you would like to proceed with your booking a minimum 25% non-refundable deposit is required. Once your deposit is received and your quotation is accepted your contract is binding and you have agreed to our full term and conditions. A confirmation receipt will be issued confirming the date & agreed price.

The more notice we have for styling your wedding or event the better. We often book out as we can only take a certain amount of events each week. To ensure you get the products you desire, we recommend you book your Wedding styling 12-6 months in advance, and 6-2 months for Corporate and Private events. However, this is just a guide and we can help you at any stage or your planning.

At Splash Events, a professional team will deliver your decor, set up your event and pack it down after. The fees are calculated per event and are additional to your hire costs. There are a few things we need take into consideration when quoting as follows. 

• Location and accessibility
• Travel required
• Number of staff required and how long it will take to set up, return and pack down
• How much time is allowed to set up by the venue (the less time, the more staff required)
• How much equipment has been ordered and if an extra truck needs to be hired
• Time to pack and unload the truck
• If lighting needs to be rigged
• If flowers and hanging greenery need to be installed
• After hours collection times (ie Midnight pack downs will be at a higher rate)
• Day and dates (Sundays and public holidays attract a higher charge)

Upon confirming your event, Splash Events secure your decor and often will turn down other weddings and hire opportunities. For this reason, the deposit, admin fee and any payments paid are non-refundable. In the event that a confirmed quote/order should be cancelled, we require formal written notice advising of the cancellation. When you pay a deposit we reserve all items and services for your event, and often turn down other opportunities for that date. For this reason, the following cancellation terms apply:

• Cancellation more than 30 days prior to event date a cancellation fee of the non-refundable deposit will apply.
• Cancellation 29-14 days prior to the event, a cancellation fee of the 50% of the quote/order will apply.
• Cancellation within 13 days of the event, a cancellation fee of 100% of the total order will apply.

Yes, we do have minimum order values which vary depending on the time of year but as a general rule the following minimum spends apply. Custom Wedding design our minimum spend is $1000. For Event Styling $800, DIY Hire $150 and Delivery & Collection only is $500, however this can be discussed with one of our event stylists.

Yes we offer a hire service. With our DIY hire option, you have access to a selected range of furnishings and accessories held in our Noosaville warehouse. This service is suitable for clients who have very clear ideas about the design and styling for their celebration and are happy to take care of the styling and setup themselves.

An additional $50 administration, sundries & tools fee is applied to all quotes & bookings.  DIY hire orders over $800 will incur a labour and handling fee between $50 - $150 depending on the size of your order. This will be presented on your quote.

For all DIY Hire, Delivery & Collection clients or if you are having your event at a private residence and in a marquee, we require a credit card bond.

We hope nothing will happen but if any items are lost, stolen or damaged while the items are in your care, you have an obligation to pay the full replacement value. 

If an item is returned damaged but repairable, you will be invoiced for the cost of repairs or cleaning within 14 days. Please note that all items must be stored in a secure location and can not be left outside over night without supervision. Under no circumstance should decor be left out in wet weather conditions.

In the event of extreme weather conditions preventing us from holding your ceremony or event at your requested outdoor site, money will not be refunded. Splash Events will do their best to set up and co-ordinate your ceremony at an alternate wet weather location of your choice. 

Your stylist will liase with you on the day but we really need at least 4 hours minimum to accommodate your change of plans. 

See our Terms & Conditions for more details.

Yes, we do offer the service of placing your own personal décor items in conjunction with a Splash Styling package. Please discuss this with your stylist so they can help incorporate your items to complement the look of your wedding. The service charge will be included in your proposal. You will need to notify your stylist if you have any last minute additional items to set up on the day as we have allocated event times to adhere to.

We do not offer a service to deliver, set up and collect your own décor items if you have opted for the DIY Hire option and not had a Splash styling consultation with one of our professional stylists.

Our Noosaville designer showroom is available by appointment Monday to Friday from 9am – 3.30pm and Saturday’s, pending event set up times. As weekends are our busiest times executing beautiful weddings and events, appointments can be limited and book out well in advance especially from March through to May and August through to December. After hours appointments are available for full style consultations with our director, which will be included in your initial proposal.

Our warehouse is open for pickups and collections from Monday to Friday 8.30am - 4.00pm. Saturday and Sundays arranged by appointment only.

When you first sit down with your wedding stylist be honest about your budget. There is no point in having your heart set on a decorative idea or concept that doesn't fit into your wedding budget, it will make it very hard for you to imagine having anything less.

Don't choose a wedding decorator on price alone. Judge a decorators style by what they have done in the past and what they can show you they can create. A wedding decorator's style is a flair reflected in their work so you need to find someone who sees things the way you do, particularly if you are giving them full decorative rein.

Quite regularly in our day to day operations we are either in consultations with clients, out setting up weddings & events or scouting around sourcing new items for our range, so it is difficult for us to get to the phone. In order to provide consistently great service to our clients and suppliers, we want to make sure that even if we are unavailable your needs are still being looked after very well. 

We prefer to correspond by email to keep everything recorded on file. However, you are more than welcome to call us at any time, if we are unavailable you can leave a message with one of our assistants and we will get back to you when we are back in the office. For urgent enquiries you can call or text us on our mobile provided.