frequently asked questions

Some of our most common questions answered

How do I confirm my quote

If you would like to proceed with your booking, we require 30% non-refundable deposit. Once your deposit is received, you agree to our full term and conditions. A confirmation receipt will be issued confirming the date & agreed price.

How do I know if I need a stylist?

A wedding stylist is an ideal investment for couples who want to create a visually beautiful and stress-free wedding experience. Most couples simply don’t have the time, skills or connections to organise all of the finer details for their day - but these are the details that make all the difference for a truly unforgettable event!

We also find many of our couples have a vision in mind, but no idea how to tie their ideas together into a cohesive theme. A wedding stylist has the creative skills and industry expertise to make your vision a reality. We ensure every last detail - from furniture and decor to flowers, stationery and lighting - works harmoniously together to achieve your desired atmosphere. Not to mention saving you countless hours (and a whole lotta stress) trying to do it all on your own!

What is the difference between a wedding stylist and a wedding planner?

Essentially, a wedding stylist will focus on how your day is going to look and feel, and the atmosphere you want to achieve. We will also arrange all the décor & furniture to complement your overall theme.

On the other hand, a wedding planner is more like the “project manager” of your wedding. With strong skills in organisation, multitasking and communication, they’re the ones responsible for the function and flow of your wedding, including managing your suppliers, developing a timeline, and troubleshooting any issues that may arise on the day.

How far in advance should I book a wedding stylist?

Personally, we love working with our couples as early as possible - between 6 to 12 months before the day is ideal. With this being said, we can happily jump in to assist you at any stage of your planning.

How much does a wedding styling and planning cost?

The costs involved in styling a wedding vary from couple to couple. It really depends on your own unique vision, guest numbers, venue, location and priorities for the day. As a rough guide, our couple’s average investment is anywhere between $2,000 - $8,500 on the styling elements involved in their wedding. We recommend booking in for a complimentary consultation with our stylists who can create a tailored quote to suit your individual needs.

Our wedding planning packages range from $450 to $7700, depending on the level of assistance required.

Do you have a showroom where I can see the decor?

Yes, we have a large warehouse and designer showroom in Noosaville where we conduct our Styling Consultations. We have our decor set up and on display so you can visualise how it will look at your wedding or event. Our Designer showroom is only available to visit via appointment for custom styling clients.

Unfortunately, for our DIY Hire service you are unable to view the decor in advance. If you would like the assistance of one of our stylists to view our products or to help brainstorm creative ideas and concepts, we can arrange an initial consultation at our designer Noosaville showroom. We ask that you pay a $150 non-refundable styling fee before we proceed.

Cancellation and refund policy

Upon confirming your event, your deposit reserves the décor and our services for your event date, meaning we are unable to rent these or provide services to other events, weddings or hire opportunities. For this reason, the deposit and any payments paid are non-refundable. In the event that a confirmed order should be cancelled, we require formal written notice advising of the cancellation.

The following cancellation terms apply to all bookings:

  • Cancellation more than 30 days prior to event date a cancellation fee of the non-refundable deposit will apply.
  • Cancellation 29-14 days prior to the event, a cancellation fee of the 50% of the quote/order will apply.
  • Cancellation within 13 days of the event, a cancellation fee of 100% of the total order will apply.

What if I am forced to cancel my event due to COVID-19?

Where the Event is cancelled due to an event beyond our control (whether or not foreseeable or anticipated), including a decision from a government authority in relation to COVID-19. The above cancellation policy will apply. However, we will also access individually based on the circumstances.

What if I need to postpone my Wedding or Event?

We will support clients to postpone their event and will transfer your deposit and payments made to an alternate date, provided the date and décor is available. If you are postponing 12 months or more from your initial date, prices may increase. A redesign fee maybe charged if your venue or details have changed.

What happens if it rains?

If you are planning an outdoor ceremony or event, it’s essential you have a wet weather back up plan. If the weather does not permit us to set up your event as planned we will set up at an alternate location if possible. We require at least 4 hours notice. Your Wedding Stylist will be on contact on the day if it looks like the weather is not favourable and discuss alternate plans with you.

If décor is cancelled due to wet weather, we will not be able to offer a refund for items not used. These items have been reserved for your event and holding an outdoor event is at your own risk.

What happens if something gets broken, damaged or stolen?

Our furniture and decor is precious to us and we hope nothing will happen but if any items are lost, stolen or damaged while the items are in your care, you have an obligation to pay the full replacement value. If an item is returned damaged but repairable, you will be invoiced for the cost of repairs or cleaning within 14 days. Please note that all items must be stored in a secure location and can not be left outside over night without supervision. Under no circumstance should decor be left out in wet weather conditions.

When is my final payment due?

Full payment of your hire order is due 14 days before your event. Payments can be paid by cash, direct deposit or credit card. Please note credit card payments incur a 2% surcharge.

Will you set my own decorations?

Yes, we do offer the service of placing your own personal décor items in conjunction with a Splash Styling package. Please discuss this with your stylist so they can help incorporate your items and ensure they complement the over look of your wedding. The service charge will be included in your proposal. You will need to notify your stylist if you have any last minute additional items to set up on the day as we have allocated event times to adhere to.

We do not offer a service to deliver, set up and collect your own décor items if you have opted for the DIY Hire option and not had a Splash styling consultation with one of our professional stylists.

What kind of venues do you work at?

All kinds! Since our inception in 2006, we’ve become the preferred suppliers for many of the most popular wedding venues on the Sunshine Coast. We also specialise in working at private properties and “blank canvas” spaces to create marquee, tipi and tent weddings - we LOVE a naked space that we can totally transform.

How does the process work?

First, we’ll kick off with an initial consultation over the phone or in our Noosaville showroom, where we get to know you both as a couple.

Then, the fun part! We’ll present you with a custom design proposal that encapsulates your vision, including styling details and costs. Finally, we’ll get to work executing your vision.

We’ll bring the team of suppliers together, coordinate all of your styling elements, and ensure everything is immaculately presented on the day.

We will also pack everything up after so you don’t have to life a finger

What are your delivery, set up and collection fees?

  • At Splash Events, a professional team will deliver your decor, set up your event and pack it down after. The fees are calculated per event and are additional to your hire costs. There are a few things we need take into consideration when quoting as follows.
    • Location and accessibility
    • Travel required
    • Number of staff required and how long it will take to set up, return and pack down
    • How much time is allowed to set up by the venue (the less time, the more staff required)
    • How much equipment has been ordered and if an extra truck needs to be hired
    • Time to pack and unload the truck
    • If lighting needs to be rigged
    • If flowers and hanging greenery need to be installed
    • After hours collection times (ie Midnight pack downs will be at a higher rate)
    • Day and dates (Sundays and public holidays attract a higher charge)

What happens on the day?

All you have on your Wedding day is relax, while Splash Events organises everything else behind the scenes. We will set up all of the décor for your ceremony and reception to perfection and dismantle and take it away at the end of the day.

Why choose Splash Events?

We know that your wedding is a once in a lifetime occasion and you only get one chance to get it right and so do WE!

With more than 15 years experience in designing and styling ceremonies and receptions on the Sunshine Coast, you can trust our team to give you the wedding of your dreams!

Our team of creative specialists are experienced, passionate and committed to providing excellent service, ensuring we exceed client expectations and create flawless event outcomes.