Cancellation and refund policy

Upon confirming your event, your deposit reserves the décor and our services for your event date, meaning we are unable to rent these or provide services to other events, weddings or hire opportunities. For this reason, the deposit and any payments paid are non-refundable. In the event that a confirmed order should be cancelled, we require formal written notice advising of the cancellation.

The following cancellation terms apply to all bookings:

• Cancellation more than 30 days prior to event date a cancellation fee of the non-refundable deposit will apply.
• Cancellation 29-14 days prior to the event, a cancellation fee of the 50% of the quote/order will apply.
• Cancellation within 13 days of the event, a cancellation fee of 100% of the total order will apply.